Legal

Return & Refund Policy

At Vivalis Labs, we aim to provide clear and transparent information so you can make confident purchasing decisions.

Because orders for Vivalis are processed through official distribution channels, returns and refunds are handled according to the supplier’s official policy.

Important Clarification

Vivalis Labs (vivalisofficial.com) is an independent informational platform.

  • ✔
    We do not directly process orders, payments, shipping, or returns.
  • ✔
    All purchases are completed through authorized third-party partners or the official product fulfillment system.

Return Eligibility

Return eligibility is determined by the official supplier’s policy. In general, customers may be eligible for a return if:

  • The request is made within the allowed return window (commonly 30–60 days)
  • The product is returned according to the supplier’s guidelines
  • Proof of purchase is provided

Conditions may vary depending on the supplier and promotional offers.

Refund Process

If your return request is approved:

  • Refunds are issued by the original payment processor
  • Processing times vary depending on your bank or payment provider
  • Refund timelines may take several business days after approval

Shipping Costs

  • Return shipping costs are typically the responsibility of the customer unless otherwise specified by the supplier
  • Original shipping charges (if any) may not be refundable

Exchanges

For product exchanges:

  • Please contact the official supplier or fulfillment provider directly
  • Exchange policies depend on availability and supplier terms

How to Initiate a Return

To start a return or refund request:

  • 1
    Locate your order confirmation email
  • 2
    Follow the instructions provided by the official seller
  • 3
    Contact their customer support team if needed

If you are unsure where you purchased your order, our support team can help guide you.

Exceptions

Returns may not be accepted in cases such as:

  • !
    Products not purchased through authorized channels
  • !
    Requests made outside the allowed return period
  • !
    Improper or incomplete return submissions

Need Help?

While we do not process returns directly, we are happy to assist you in finding the correct support channel.

Final Note

We encourage all users to review the supplier’s official return and refund terms before making a purchase.

Clear expectations lead to better experiences, and we’re here to help you every step of the way.